QUIZ: What would you do? Handling an upset customer.

An important and demanding customer has just called. He is upset that his order has not been delivered.

You quickly research the issue and discover that you forgot to give the order to the factory, and it will take at least two weeks to get the customer what he needs. If you tell him the truth, you think he may take his business elsewhere. A co-worker concocts a plausible story that might divert his anger elsewhere and save him as a customer. What would you do? What should you do?  Write your answer in the comments section.

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