QUOTATION: Rules for the Boss #1: There are lots of things going on that you don’t know about — and lots of people who hope you won’t find out.

If you manage people, you need to remember that what you don’t know definitely can hurt you.

Everyone says they have an open-door policy, but most employees believe no good comes to the bearer of bad news. Rightly or wrongly, they are likely to think there is a kill-the-messenger culture in your organization that gives them an excuse to conceal or distort negative information.

A good manager must assume that some employees will not tell the hard truth and that some will not tell the whole truth.

A good manager must get out of his/her office, walk around and talk to people. Develop a relationship with at least a couple of people you can really trust to tell you the truth.

For more tips on being the boss, see Ten Truths for the Person in Charge.

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