Shopping carts and character

– There are two kind of people: those who return their shopping carts and those who don’t. – When we think about character, we tend to envision really big things, like taking heavy risks, committing bold acts of integrity, being grandly generous, or making tough sacrifices. Such noble choices indicate character,

Earning and Retaining Trust

– How does one earn trust? Let’s start with the basics: To be trusted, one has to be trustworthy. Trustworthiness, however, is a more complex concept than most people realize. It embodies four separate virtues: integrity, honesty, promise-keeping and loyalty. A failure in any one of these areas

Just Keep on Knocking

-What to do when no one is answering their door. – In the summer of my junior year in college I took a job as a door-to-door salesman for the Fuller Brush Company. I sold household supplies, razor blades and, of course brushes. In those days, well before the internet, this kind of selling was common and there was a …

COMMENTARY: 12 HARD-WON LIFE CHANGING INSIGHTS

Perhaps the only major advantage of getting older is the prospect of getting wiser. I think I’ve learned a great many things over the years but here are a dozen of my most treasured insights. I am still a work in process; that as long as I can think I can learn. I still have a lot to learn but if …

COMMENTARY: Dying From the Cold Within

One of the great challenges to our humanity is acknowledging and overcoming our natural tendency to think less of and discriminate against people who are different from us racially, ethnically, religiously, or ideologically. Despite persistent rhetoric about prizing diversity, political debates often reflect disdain and contempt for those we disagree with, and prejudices of all sorts are more readily stated. …

COMMENTARY: Testing Your Integrity

In the past year, did you keep the money if a cashier gave you too much change? Did you lie to your boss, a customer, or a significant other? Did you use the Internet for personal reasons at work? Did you distort or conceal facts on a resumé or in a job interview? Did you inflate an expense or insurance …

COMMENTARY: What I Believe

Here’s a portion of my personal list of beliefs that you may want to pass on: I believe I’m a work-in-progress, and there will always be a gap between who I am and who I want to be. I believe every day brings opportunities to learn and do something meaningful. I believe the true test of my character is whether …

COMMENTARY: The Cowboy Code

I grew up in much simpler times. Television was in its infancy, and the idea of a hero was exemplified by a white-hatted cowboy. There was a clarity and simplicity to this hero’s moral code that left no doubt there is a right and wrong. As I became more sophisticated, it was easy to ridicule these simplistic approaches to ethics …

COMMENTARY: I Just Have to Outrun You

During a camping trip, Sam and Tom saw a bear coming their way. Sam started to take off his backpack and told Tom he was going to run for it. When his surprised friend said, “You can’t outrun a bear,” Sam replied, “I don’t have to outrun the bear. I just have to outrun you.” Sadly, this look-out-for-number-one mentality is …

Rules About Trust

I’ve talked about it lots of times before: The high cost of lying and deception — by politicians and police, corporate executives and clergy, even journalists, accountants and educators — has been to weaken every major social institution. As each of these institutions wages its separate battle

COMMENTARY: Listening – A Vital Dimension of Respect

We demonstrate the virtue of respect for others by being courteous and civil and treating everyone in a manner that acknowledges and honors basic human dignity. An important but often neglected aspect of respect is listening to what others say. Respectful listening is more than hearing. It requires us to consider what’s being said. That’s hard when we’ve heard it …

COMMENTARY: What I Know About Life

The older I get, the less I know — but I know some things: I know that I’m a work in process and that there will always be a gap between who I am and who I want to be. I know that I don’t have to be sick to get better and that every day brings opportunities to improve …

Trust Involves Character and Competence

What are the qualities that generate trust? I’m talking about being trustworthy, not trusting others. There’s a relationship between the two concepts, but a decision to trust another is a choice, not a moral obligation.

COMMENTARY: Live Backwards

Ben just came to town as a new rabbi. Unfortunately, his first official duty was to conduct a funeral service for Albert, a man who died in his eighties with no relatives. Since Ben didn’t know the deceased personally, he paused from his sermon to ask if anyone in the congregation would say something good about Albert. There was no …

COMMENTARY: The Power in Me

When my daughter Samara was 8, she wrote a poem as a song for some friends who were thinking of starting a band. When she showed it to her mom she said, “Don’t show it to Daddy because he will want to read it on the radio.” She was right. I did want to share it, but she asked me …

COMMENTARY: The Intimidating Power of Integrity

A teacher once wrote telling me that a parent with a great deal of clout at her school asked her to change attendance records to make her child’s record look better. The teacher said she thought long and hard about the request but eventually refused, knowing it would make the parent angry. I commended her moral courage. I wish it …

COMMENTARY: The Golden Rule as the Road of Honor

Five hundred years before the birth of Christ, Confucius was asked, “Is there one word that may serve as a rule of practice for all one’s life?” He answered, “Reciprocity. What you do not want done to yourself, do not do to others.” This basic principle, now called the Golden Rule, can be found in every major religion and philosophy. …

COMMENTARY: Yom Kippur and Human Nature

Yom Kippur, the highest of high holy days in the Jewish religion, is a day of fasting, reflection and atonement, all intended to help believers better understand and live up to the moral expectations of God. It’s a day to take an unflinching look at past conduct and to hold oneself accountable. And in order to clean the slate for …

COMMENTARY: The Pursuit of Human Perfection

Jews all over the world are in the midst of a 10-day period called the High Holy Days. It starts with Rosh Hashanah, a celebration of a new year, and ends with Yom Kippur, a solemn day of atonement. The overriding theme is the pursuit of human perfection and the obligation of each person to continually assess and improve his …

COMMENTARY: Moral Courage — The Engine of Integrity

Mignon McLaughlin tells us, “People are made of flesh and blood and a miracle fiber called courage.” Courage comes in two forms: physical courage and moral courage. Physical courage is demonstrated by acts of bravery where personal harm is risked to protect others or preserve cherished principles. It’s the kind of courage that wins medals and monuments.Moral courage may seem less …

COMMENTARY: R-E-S-P-E-C-T

R – E – S – P – E – C – T. Aretha Franklin reminded us how it’s spelled, but a lot of us need coaching on how to show it. In both personal and political relationships the failure to treat each other with respect is generating incivility, contempt and violence. There’s an important distinction between respecting a person …

COMMENTARY: Granddaddy’s Gift

Years ago, a Southern woman was in one of my workshops. When asked to tell a story that impacted her character, she described an incident when she was 5. She was at her grandfather’s house all dressed up in a white dress with a crinoline and new gloves, proud as she could be. Her granddaddy told her she could go …

COMMENTARY: Lying Is Like Drunk Driving

Sometimes lying makes our lives easier. If you want the day off, just call in sick. If your boss asks if you’ve finished a report, say you left it at home. And if an irate customer calls, just make up a good cover story. Technically these are lies, but since no one’s hurt, what’s the big deal?

COMMENTARY: Everyday Ethics: What You Do in the Grocery Store

You can tell a lot about people’s character by how they act at the grocery store. I remember being in a crowded store when there was a shortage of shopping carts. A prosperous-looking fellow was pushing a cart when another man stopped him. “Excuse me,” the second man said, “but this is my cart.” The first guy looked really annoyed. …

COMMENTARY: Eighteen Random Rules of Life

I love maxims, those concise capsules of worldly wisdom. I collect them and write them and, of course, love to share them. Here are 18 random rules of life worth posting on your mirror or, better yet, using as dinner-time discussion starters. Find the lesson in every failure and you’ll never fail. The likelihood that you’re right is not increased …

COMMENTARY: The Struggle Between Wants and Shoulds

As a full-time ethicist – can you believe there is such a thing? – I spend most of my time talking about right and wrong with parents and politicians, kids and corporate managers, journalists and generals. One thing I’ve learned is that ethics – being a good person and doing the right thing – is easier said than done. Ethics, …